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With HEAT Self Service, employees or customers can submit service requests or get status updates over the web. Web-based self help and access to the knowledge base reduces “how-to” support requests. HEAT Self Service is an easy, intuitive and convenient self-help tool that tightly integrates with HEAT® Service & Support™ and HEAT® Plus Knowledge to leverage all the company’s information assets. The powerful self service module lets customers access the problem-solving capabilities of the HEAT application from any web browser when issues arise—day or night.
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Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas
